Customer Satisfaction Survey:

At STAT Medical Devices, we are constantly searching for ways to improve our product line and our services and your feedback is an important part of this process. We greatly appreciate your comments and suggestions and to show our appreciation, we will send you your very own "thinking" cap just for completing our Customer Satisfaction Survey (limit one per customer).

1. Are you an end-user or a distributor?
end-user distributor

2. How long have you been doing business with SMD?

less than 1 year 1-2 years 2-5 years more than 5 years

3. Overall company satisfaction rating:

great good fair poor
comments:

4. Overall satisfaction with our product line:

great good fair poor
comments:

5. Lancets (product satisfaction):

great good fair poor n/a
comments:

6. Clinical safety lancets (product satisfaction):

great good fair poor n/a
comments:

7. Lancing devices (product satisfaction):

great good fair poor n/a
comments:

8. Product quality:

great good fair poor
comments:

9. Product pricing:

great good fair poor
comments:

10. Product packaging:

great good fair poor
comments:

11. Shipping/fulfillment:

great good fair poor
comments:

12. Customer service:

great good fair poor
comments:

13. Accounting/billing:

great good fair poor
comments:

14. How do you rate our Web site:

great good fair poor
comments:

15. What products would you like to see added to our line?

comments:

16. What other glucose blood sampling devices do you carry?

comments:

17. Do you carry any infant heel blood sampling devices?

yes no
if yes, what kind?

18. SMD is a leader in developing new products.

very true accurate not true strongly disagree
comments:

19. Rank the order of importance (1 being most important):

customer service 1 2 3 4 5
product quality 1 2 3 4 5
shipping 1 2 3 4 5
price 1 2 3 4 5
innovation 1 2 3 4 5

20. Do you currently do product private labeling?

yes no
comments:

21. Are you interested in doing product private labeling?

yes no
comments:

22. SMD is prompt at dealing with customer complaints.

very true accurate not true strongly disagree
comments:

23. SMD employees are well trained.

very true accurate not true strongly disagree
comments:

24. SMD listens to its customers.

very true accurate not true strongly disagree
comments:

Thank you for taking part in our online survey. Complete the form below and we will send you your "thinking" cap. If you choose, you may remain anonymous but we won't be able to send you your cap.
company name:
your first name:
last name:
title:
street address:
city:
state:
zip code:
country:
phone:
email:
hat size:
medium large
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